Customer Service CRM
Deliver exceptional support with full customer context.
Great customer service requires complete customer context. HeySales gives support teams access to the full customer history including purchases, previous tickets, and interactions with sales. Resolve issues faster and improve satisfaction with a unified view of every customer.
Why Choose HeySales for Customer Service CRM
Faster resolution
Full customer context helps agents resolve issues quickly without asking repetitive questions.
Consistent experience
Any agent can pick up where another left off with complete case history.
Proactive support
Identify at-risk customers before they churn based on support patterns.
Key Features
Everything you need to succeed with customer service crm
Support ticket management
Customer history view
SLA tracking
Knowledge base
Multi-channel support
Customer satisfaction metrics
How Teams Use HeySales
Real-world applications for your business
Track support tickets from creation to resolution
View complete customer history including purchases and sales interactions
Monitor SLA compliance and escalate overdue tickets
Measure customer satisfaction and identify improvement areas
Frequently Asked Questions
Does support see sales data?
Yes, support agents see relevant sales data including purchase history, account status, and recent interactions to provide informed support.
What channels are supported?
HeySales supports email, chat, phone, and social media support channels in a unified inbox.
Ready to get started?
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