Privacy Policy

Introduction

At HeySales ("we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our revenue intelligence platform and services.

Information We Collect

Information You Provide

• Account information (name, email, company details, phone number)
• Sales data (deals, contacts, pipeline information, revenue metrics)
• Communication data (emails, messages, call recordings if you enable integrations)
• Payment information (processed securely through Stripe)
• Profile and preference settings

Automatically Collected Information

• Usage data (features used, time spent, interaction patterns)
• Device information (browser type, IP address, device ID)
• Log data (access times, pages viewed, errors)
• Cookies and tracking technologies

How We Use Your Information

• Provide, maintain, and improve our services
• Process transactions and send transaction notifications
• Provide customer support and respond to inquiries
• Send administrative information, updates, and security alerts
• Analyze usage patterns and optimize platform performance
• Develop new features and AI/ML models (using aggregated, anonymized data)
• Prevent fraud and ensure platform security
• Comply with legal obligations and enforce our Terms of Service
• Send marketing communications (with your consent, which you can withdraw anytime)

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party vendors who assist with hosting, analytics, payment processing, and customer support
• Third-Party Integrations: Services you choose to connect (Salesforce, HubSpot, Google, Zoom, etc.)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: Any other sharing with your explicit permission

Data Security

We implement industry-standard security measures to protect your data:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Regular security audits and penetration testing
• SOC 2 Type II certification
• Role-based access controls and multi-factor authentication
• 24/7 security monitoring and incident response
• Regular employee security training

Your Privacy Rights

Depending on your location, you may have rights including:

• Access: Request access to your personal data
• Correction: Update inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal obligations)
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your data
• Object: Object to certain processing activities
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at privacy@heysales.co.uk.

Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we retain certain data for legal compliance, fraud prevention, and legitimate business purposes, typically for 7 years or as required by law.

International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission and adherence to GDPR requirements.

Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Cookie Policy

We use cookies and similar tracking technologies to enhance your experience. For detailed information, see our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the platform. Your continued use of our services after changes constitutes acceptance of the updated policy.